When I was a very humble civil servant, one of the tasks I looked after briefly was that of Buildings Officer. I couldn’t get to grips with this at all – it was totally alien to me. I had to ring the nominated property maintenance agency and report any problems with the bulding and ask them to come by and get it all fixed. They would have set days in their schedule for visiting our town, so it was very rare that any visit would come sooner than the next appointed standard maintenance one. We had to call them in even for changing light bulbs and flourescent tubes, as all these jobs required someone to be positioned on a step ladder. Well, this always required extra care to be taken. I am amazed one operative was allowed to even carry a little step ladder in to the building alone and without support staff.